Refund policy

14-day returns

You can change your mind about a UK online purchase by telling us within 14 days after the day your order arrives. You then have a further 14 days to send the goods back after notifying us. If goods from one order arrive separately, the cancellation period starts after the last item arrives.

How to request a return

Send us a message through our contact page, including your order number and a clear statement that you wish to cancel. We will email you the return address and instructions. Please contact us before posting so that your return reaches the correct destination. Your statutory right to cancel does not depend on our approval.

Keeping your mask in returnable condition

Please keep your mask unused, clean and free from marks. You may inspect it as you would in a shop to establish its nature, characteristics and functioning. Please do not sleep in it or use it beyond that inspection if you intend to return it.

If handling beyond the permitted inspection reduces the mask's value, we may deduct the actual loss in value from your refund, where the law allows. We do not automatically refuse a statutory cancellation because packaging has been opened or an item has marks. Please package your return securely; original packaging is helpful but is not an absolute condition of your statutory rights.

Return postage

You pay the direct cost of returning a change-of-mind purchase. We recommend a tracked service and keeping proof of posting. If we supplied faulty, damaged or incorrect goods, we cover reasonable return costs where required by law.

Your refund

For a cancellation of the whole order, we refund the goods and the cost of our least expensive standard outbound delivery. Any extra amount paid for an upgraded delivery service does not have to be refunded.

We refund without undue delay and within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. If we agree to collect the goods, or no goods were supplied, we refund within 14 days after your cancellation notice. Refunds use your original payment method unless you expressly agree otherwise, without a refund fee. Your bank may take additional time to display the credit.

Faulty, damaged or incorrect items

Please contact us with your order number and a description of the problem. We will arrange an appropriate remedy. The change-of-mind period, signs of normal use and any discount do not remove your legal rights concerning faulty or misdescribed goods.

Changing colour

If you would prefer another colour, contact us and we will explain the available return and replacement options. Replacements depend on stock availability.

Cancellation message

You may use the wording below through our contact page, but you do not have to use a particular form to cancel:

To Sleep With Aura:
I/We give notice that I/We cancel my/our contract for the following goods: [describe goods].
Ordered on / received on: [date].
Order number: [if available].
Consumer name(s): [name].
Consumer address: [address].
Date: [date].
Signature, only if sent on paper: [signature].

Nothing in this policy limits your statutory consumer rights.