Terms of service
About these terms
These terms apply to consumer purchases from Sleep With Aura through sleepwithaura.com. In these terms, “we”, “us” and “our” refer to Zoe Holman, a sole trader trading as Sleep With Aura, at 6 Walled Garden, Moor Park, Harrogate HG3 1QN, United Kingdom. You can contact us at hello@sleepwithaura.com or through our contact page.
Our shipping policy, returns policy and privacy policy explain delivery, cancellation and privacy in more detail. Nothing in these terms excludes or limits your mandatory consumer rights.
Our products
We aim to describe and show our products accurately. Screens and lighting can affect the appearance of colour; this does not limit your rights if goods are not as described. Please check your selected colour, quantity and product details before placing an order. We will not substitute another colour without your agreement.
Orders and payment
Placing an order is an offer to purchase. An automatic order acknowledgement confirms that we received your order. The contract is formed when we confirm that we have accepted and dispatched it. If we cannot accept an order, we will notify you and refund any payment taken for it.
If an obvious pricing or description error affects an order, we will contact you before accepting it so that you can choose whether to proceed on the corrected basis or receive a refund. We do not change an accepted order’s price without your agreement.
Prices and offers
Prices are displayed in your selected currency and include applicable taxes as displayed. UK prices are in pounds sterling. Standard UK delivery costs £1.99 per order and is shown before payment. A promotion’s stated eligibility and conditions apply. Price and offer changes do not retrospectively change an accepted order. Buying at a discount does not reduce your statutory rights.
Dispatch and delivery
We aim to dispatch within one working day, Monday to Friday excluding UK bank holidays. Available delivery destinations, charges and estimated times are shown at checkout and in our shipping policy. Delivery times are estimates, not guaranteed arrival dates.
We remain responsible for goods until you, or someone you have nominated, receives them, except where you independently arrange a carrier we did not offer. Unless we agree otherwise, your statutory rights concerning delivery within 30 days apply.
Cancellation and returns
You may cancel before dispatch. For UK online purchases, you may also tell us you wish to cancel within 14 days after the day your order arrives, then send the goods back within a further 14 days after notifying us. If goods from one order arrive separately, the cancellation period starts after the last item arrives. You do not need to give a reason. Contact hello@sleepwithaura.com to cancel or request return instructions.
You pay direct return postage for a change-of-mind return. You may inspect the mask as you would in a shop to establish its nature, characteristics and functioning. Where handling beyond that inspection reduces its value, we may deduct the actual loss in value where the law allows. Faulty or misdescribed goods retain their separate statutory protections, including reasonable return costs where required.